General info

All orders are subject to product availability. If for any reason the item is no longer in stock at the time you place your order then we will notify you and a suitable alternative will be offered or the full amount will be refunded back to you. 

Delivery Partner

Your order will be delivered by a third party.

Delivery Times

Once order is placed, an estimated delivery time will be provided to you. Delivery times are a guide and are subject to acceptance and approval of your order. 

Orders placed by 12pm can usually be delivered the next working day in Dubai, but please note that it can sometimes take 2-3 working days. Deliveries are scheduled Sunday - Thursday. Please feel free to contact us if your delivery is urgent and will do our best to accommodate your request.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery.

Tracking your items is possible via the airway bill provided by the courier and/or NJFV. The courier may contact you to confirm the delivery address as per their usual protocol in the UAE.

Delivery Location

Items offered on the website are available for delivery to addresses in the UAE but some zones are too remote and we therefore have to provide an alternative delivery option. Contact If your location is outside the delivery zones so we can arrange an alternative solution for you. 

*** see grid below

Your order is usually fulfilled within 24-72 hours unless there are exceptional circumstances in place. We will however keep you notified. 

* With the current covid-19 pandemic, our couriers are sometimes expecting delays, we will notify you if we expect a delivery to arrive after 72 hours. 

International Shipping

We are happy to accept international customers, but we will however have to quote separately before you place the order so that we can work out the most efficient way to get the item to you because shipping costs vary. Countries outside the UAE will not show up on the checkout. Please contact once we know your destination country and address we can calculate the costs for you. 

Duties Tax

Please be aware that all goods are sent from the U.A.E. If you are purchasing outside of the UAEare generally subject to local import duties, customs and taxes (VAT/GST in the country of port.  

All applicable customs fees, taxes and duties are the sole responsibility of you the customer, and NJFV is not responsible, nor can offer any specific advice regarding customs duties and taxes. The title of ownership transfers to you following exportation from the U.A.E.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost (please refer to the guide below) and once you add the items you would like to purchase into your cart, and proceed to the checkout page the shipping charges will be displayed.

Additional shipping charges may apply to remote areas. You will be advised of any charges on the checkout page.

Orders under 300dhs = 20 dhs shipping cost

Orders over 300dhs = Free Delivery 


If there is any damage to the packaging on delivery, contact us immediately at